Before we list a casino we first do an intensive research in search engines and other casino portals. We check for bad reviews and complaints from players. There will always be some complaints but there must be a healthy balance between good and bad reviews.
Casino site research
We have an experienced and professional casino player doing the casino research. He is going over the complete website and reads the terms and conditions, bonus terms and responsible gaming tools. Also he will contact the customer support via email and live chat to test the response time.
Test deposits / withdrawals
The best way to test an online casino is to do actual test deposits. We want to know if it's easy to deposit and if it all looks secure. And of course we try to win some money and request a withdrawal to see the complete process and how long it takes to receive the money.
Customer Support Tests
We do different tests with the customer support of an online casino. We send an email and see how long it takes to receive an answer. For the live chat we choose different time frames to ask questions and see how they respond. The customers support is very important and you need to be sure that you can reach tem in case of problems.
Testing of the Games
The most important part of an online casino are the games. Without the games you can win anything. So we want to be sure that the selection of games are good and that all games are from recognised providers with RTP certificates. Another aspect we test is the loading time of the games.
Certificate and Seal verification
Many sites like to put certificates and seals on the site to show reliability and trustworthy. We will test each seal and link to a certificate to be sure that the casino site is recognized by that organisation. This includes the license seal to an MGA or Curacao Gaming Authority site.